Business-to-Business Order Management
Just because you're not selling traditional consumer products through retail channels doesn't mean Dydacomp's Mail Order Manager (M.O.M.) and SiteLINK Ecommerce can't help you with your business. A significant portion of M.O.M. users sell to other businesses. The same principles that apply to consumer business apply to business-to-business operations. That is, accelerating and simplifying your fulfillment processes will reduce your costs and increase customer satisfaction, effective reports will improve your control over the business, and working off a single database will reduce errors and provide better customer management.
Our list of B2B customers is long and diverse, including manufacturers of such esoteric equipment as surgical supplies, car wash equipment, scientific apparatus, trusses, metal polishers, boxes and more, not to mention the manufacturers, wholesalers and distributors selling all the traditional consumer products to merchants.
But it doesn't end there. M.O.M. is used by service providers that you wouldn't think need improved order processing. Building and utility contractors, commercial printers, real estate agents, video production houses, churches and even physicians use M.O.M.
No matter what the situation, M.O.M. provides the special features that streamline a B2B operation.
- Kit assembly and disassembly
- Composite management
- On-demand manufacturing
- Fractional quantities
- Decimal pricing
- Customer specific pricing and unlimited pricing levels
- Backorder and advance ship date management
The common thread here is making inventory available and selling it (even if that inventory is simply time), fulfilling the product or service commitment, collecting payments upon delivery, forwarding the results to an accounting system and providing reports on how you performed. If your business needs help improving your processes in any of these areas, call us today at 0800 032 6559 to talk with an account representative about how M.O.M. works for your B2B or service business.
