Mail Order Manager Feature Summary

If you're an online etailer, retailer, catalogueer, wholesaler, distributor - anyone selling products or services online, by phone or even by mail - get complete control of your ecommere, catalogue or multichannel order takig and processing business with Mail Order Manager (M.O.M.)! Integration is what makes Dydacomp's Mail Order Manager software so powerful. From order importing and entry to telemarketing, list management to UPS shipping, credit card processing to profit analysis - M.O.M. handles every aspect of your direct sales business. And, because Mail Order Manager and SiteLINK Ecommerce provides the total solution suite, it truly is a product with "big" value! Dydacomp's M.O.M. solution gives you all the basics to run your order taking business, PLUS the kind of power and sophistication you need to compete and excel online and off!

Internet Commerce with Mail Order Manager

  • Integration with most of today's leading ecommerce channels including eBay®, Amazon®, Yahoo!®, MIVA®, Shopsite® & More.
  • SiteLINK Ecommerce option for completely integrated two-way web store creation and managemnt including online shopping cart functions
  • Order Import/Export option for one-way order downloads from other ecommerce systems and software
  • User-definable order import file template creation and maintenance for import routines from your most frequently used ecommerce and order taking sites and services.
  • Custom ecommerce site design & feature services for your SiteLINK Ecommerce online store and general email and advertising campaigns

Mail Order Manager Customer Management

  • Multiple criteria customer search
  • Information and catalogue requests
  • Phone contact, call and email scheduling including "best time to contact."
  • SiteLINK powered online display for contacts, accounts, previous orders, previous purchases, customer specific pricing and account overview
  • Built-in form letter writer including MS Word® interface
  • MS Outlook® interface & STMP formats for e-mail correspondence
  • Interface for fax correspondence
  • Customizable customer information & demographic fields
  • RFM analysis
  • Points/rewards programs
  • Customer relationship management
  • Inactive customer tracking
  • Average days-to-pay calculation
  • Real-time address correction and verification
Mail Order Manager Order Entry & Processing
  • Online, phone and catalogue order processing
  • Order search by order or customer information
  • Batch and 'real time' credit card processing
  • COD, eCheck, check and invoice payment options
  • Pick/pack order processing paperwork with scan & pack control
  • Import from order taking services and the popular online ecommerce channels
  • Order export to fulfillment companies
  • Quotation management
  • Return authorizations and exchange controls
  • "Total Saved" calculation for discounted orders
  • Manager's review status with override for discounts above predetermined thresholds
  • Special inventory controls for discontinued and returned items
  • Enhanced Line Item Information for customer service teams
  • Enhanced Selling Tools for order entry teams
  • Gift order and gift certificate management
Mail Order Manager Inventory Management
  • Unlimited selling prices
  • Unlimited purchasing levels
  • Automatic PO generation
  • Drop-ship inventory processing
  • Composite (kit) item inventory preferences
  • Continuity & "of the month" programs
  • Subscription management
  • Serialized inventory items
  • Size/color/variation inventory controls and matrices
  • Discontinued invenotry item preferences
  • Back order items management with automted order processing
  • Service item options
  • Sales statistics and inventory forecasting
  • Online product information
  • Cross-sell/up-sell/substitute inventory prompts
  • Bin and warehouse management
Mail Order Mananger Shipping
  • Unlimited shipping methods
  • Rates/zones for UPS®, FedEx®, USPS®, DHL® and others
  • Customer shipping charges based on actual cost or in-house schedule
  • Interfaces for UPS, USPS, FedEx, DHL and others
  • Interfaces to third party shipping solutions such as Harvey's CPS® and Endicia®
Mail Order Mananger Accounting
  • Query-based reporting
  • Accounts receivable
  • Aging & finance charges
  • Accounts payable
  • Check processing
  • Calculation and reporting of sales tax
  • G/L Interfaces to most popular third party applications
Mail Order Manager List Management & Mailing
  • Target customer list creation
  • Label printing with USPS bar codes
  • Mail/merge form letters
  • "Broadcast" e-mail or fax campaign management
  • CASS and Zip+4 processing (licensing required)
  • Address verification and NCOA processing (licensing required)
  • Deduping & merge/purge
Mail Order Manager Reporting
  • Executive level reporting and audits
  • Manager's Dashboard with automatic email and text preferences
  • Sales and marketing analysis
  • Employee activity & productivity
  • Ad source and catalogue
  • Royalties & commissions
  • Inventory & forecasting reports
  • Sales tax collection
  • Built-in graphing feature
  • MS Excel®, Word®, and PDF formats
Point of Sale Options for Mail Order Manager
  • Cash drawer management & reconciliation
  • Bar code scanner compatibility
  • Pole display options
  • MICR check scans
  • 40 column register receipt printer
  • Dedicated POS inventory tracking
  • Optional customer information collection with POS orders
  • Gift Receipt Preferences
  • Override for manager refunds

For more Mail Order Manager and SiteLINK Ecommerce information, contact Dydacomp at 0800 032 6559 or by email at info@dydacomp.com to schedule a personalized online presentation or to order a M.O.M. & SiteLINK Working Tutorial Edition.

Schedule a Mail Order Manager and SiteLINK Demonstration
Mail Order Manager Quick Video Tour