• PRODUCTS  
  • Mail Order Manager (M.O.M.)
  • SiteLINK Ecommerce
  • Dydacomp Gateway and Merchant Accounts  
•   SOLUTIONS
  • Vertical Markets
  • Business Size
  • Objectives
•   SUCCESS STORIES
  • Case Studies
  • Testimonials
•   ABOUT US
  • Dydacomp Profile
  • Dydacomp in the News
  • Press Releases
  • Dydacomp Newsletter
  • Events & Trade Shows
  • Directions to Dydacomp
  • Careers at Dydacomp
  • Contact Us
  • Request a Quote
•   SUPPORT
  • Resources
  • On-site Support
  • M.O.M. & SiteLINK Training
  • Renew Support
•   RETURNING CUSTOMERS

Support Resources

A great computer program is complemented by excellent support. At Dydacomp, we're not only serious about our software, we're also serious about our commitment to making sure that you completely understand M.O.M. and can apply its full power to your business!

We're Here When You Need Us
Call us! Fax us! Send us an E-mail! - Our dedicated and highly trained technical support staff is available 9 am - 5:45pm (EST) Monday though Thursday and 9am - 4:45 pm on Friday to assist clients with current service contracts. Reach them by phone at (973) 237-0300 or by fax at (973) 237-9039. Or, you can contact them by e-mail at:

Mail Order Manager questions: support@dydacomp.com
SiteLINK Ecommerce questions: sitelinkadmin@dydacomp.com

On-Line Tech Support Too!
Clients with current service contracts can also consult our on-line tech support site. The site includes a fully searchable database of technical support notes, a frequently asked questions (FAQ) list, and links to other tech support sites for help with hardware, networks, and general operating system questions.

Optional Classroom Training
We offer a wide range of courses for Mail Order Manager users. From beginner to advanced, our expert instructors provide hands-on training that helps you use M.O.M. to your maximum advantage. Send one or all of your staff. Classes are scheduled regularly throughout each year.

On-Site Assistance
Want additional on-site assistance? Contact us about a two-day on-site setup and training session. For more information, please contact us at 0800 032 6559 or E-mail us at info@dydacomp.com.

New Updates and Downloads
As a supported M.O.M. user, new updates are always available free of charge. You can download the latest updates using our FTP web site as often as you like.

When it comes to suggestions and ideas on improving M.O.M., we're all ears! We are constantly adding new features to M.O.M. based on the requests of our users. New versions are released periodically. Upgrades to new versions are optional and are charged according to the size of your current M.O.M. system.

Great Documentation!
Designed and developed by a leading documentation design firm, the M.O.M. Learning Guide, User Reference Guide, and On-Line Help System provide the most complete instruction for you to set-up, learn and understand the software. Few software products on the market today are as well documented as Mail Order Manager.